How to calm an angry customer using the WIN Technique
2:20
YouTubeTurner Corner Learning Solutions
How to calm an angry customer using the WIN Technique
If you've ever told an angry customer to calm down, you'll know it usually has the opposite effect This is a snippet of our recent Difficult Customer Conversations training which I co delivered with my associate trainer and trained actor Andy After carrying out an angry customer drama based roleplay, Andy is explaining how to apply the WIN ...
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